Privacy Policy Effective Date: 01/01/2025 Company: Fixmatic Electric, LLC

By visiting or using our website (the “Site”), you acknowledge that your use of the Site, and any dispute over privacy, is governed by this Privacy Policy, including its applicable limitations on damages and methods for resolving disputes. Please note that if you later enter into a separate written agreement with Fixmatic Electric, LLC, the terms of that agreement may override or modify certain parts of thisPolicy.

--- The Information We Collect About You

We collect information about you in three primary ways: directly from you, from other entities, and automatically through your interaction with our Site.

Information We Collect Directly From You The information we collect depends on how you interact with our Site and services. For example: - Requesting a Quote: If you request a quote through our Site, we collect your contact details (such as name, email, phone number, company, address, state/country) along with the description of the electrical service you are interested in. - Contests or Promotions: If you enter a contest or promotion, we collect your entry information (such as name and contact details), as well as any pictures, videos, captions, or other materials you submit. - Communications: We also collect any other information you voluntarily provide in your communications with us.

Information We Collect From Other Entities - Social Media Platforms: If you tag Fixmatic Electric in a social media post (for example, during a promotion or contest), we may collect the content you post, unless it is set to “private.” Please review the privacy policies of those platforms for details on how they handle your information. - Advertising and Analytics Providers: We may receive information about your interaction with our Site from advertising networks, analytics providers, operating systems, and internet service providers. - Financial Institutions: If you apply for financing related to a product or service, we may receive information about your approval status from the financial institution.

Information We Collect Automatically - We use standard technologies to automatically collect certain details about your interaction with our Site, including: - Domain name and IP address - Browser type and operating system - Pages viewed and links clicked on our Site - Referring URL (the website that led you to our Site) - General location information - Length of time spent on our Site and services.

This information is primarily collected from your device, operating system, internet service provider, and analytics tools.

--- How We Use Your Information

We use the information we collect, including personal information, for the following purposes:

Service & Transactional Purposes - To provide electrical services and fulfill requests. - To personalize content, recommendations, and customer experience.

Customer Service Purposes - To communicate with you regarding services, requests, or inquiries. - To
provide support and resolve issues.

Marketing - To send newsletters, service updates, and promotional communications. - To contact you by phone (with your consent, where required by law). - To allow you to opt out of marketing communications at any time.

Contests & Promotions - To administer contests, sweepstakes, and promotions in accordance with applicable laws and contest-specific rules.

Advertising - To deliver relevant advertising content. - To evaluate the effectiveness of advertising campaigns.

Product Improvement, Research & Administration - To analyze how users engage with our Site and services. - To improve security, detect and prevent fraud, and protect customers and the company. - To enforce company policies, including this Privacy Policy and Terms of Service. - To conduct surveys, research, or market analysis.

Legal Purposes - To comply with applicable laws and regulations. - To investigate or take action on suspected fraud, threats, or illegal activities.

Other - As otherwise permitted or required by law.

--- How We Share Your Information

We may share your information with third parties when necessary to support the business purposes
outlined above:

- Service Providers: We share information with trusted vendors who help us with services like website hosting, billing, marketing, and promotions. - Public Submissions: Any reviews, testimonials, comments, text, or media that you post publicly on our Site may be visible and searchable by other
users. - Social Media: Our Site may include integrations such as Facebook, LinkedIn, or Instagram widgets. These may collect your IP address and interaction data and are governed by third-party privacy policies. - Analytics Providers: We may share data with analytics providers to help us measure usage and performance.

We do not share your mobile phone number or SMS consent with third parties for marketing purposes.

Additional Disclosures - Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. - Legal Requirements: We may disclose information if required by law, subpoena, or court order. - To Protect Rights and Safety: We may
disclose information where necessary to investigate, prevent, or take action against fraud, threats, or illegal activity. - Aggregate/De-Identified Data: We may share aggregate or de-identified information that does not personally identify you.

--- SMS Messaging Terms & Conditions

By providing your mobile number to Fixmatic Electric, LLC, you consent to receive SMS/text messages from us. These may include updates about your service requests, appointment reminders, promotions, and customer support messages.

- Frequency: Message frequency may vary based on your interaction with us. - Opt-Out: You can opt out of SMS communications at any time by replying “STOP.” After opting out, you may receive a confirmation message but will not receive further promotional texts. - Help: For help with SMS
messages, reply “HELP” or contact us directly using the details below. - Message & Data Rates: Standard message and data rates may apply based on your carrier. - Privacy: We do not share your phone number or SMS consent with third parties for marketing purposes.

--- Contact Us

If you have questions about this Privacy Policy, or our SMS Messaging Terms, please contact us: Fixmatic Electric, LLC Farmington, New Mexico Phone: 505-327-7525 Email: info@fixmatic.com